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Complaint Handling Procedure
FICOM has a process in place for investigating complaints arising from the conduct of members of the
real estate, pension plan and financial services sectors. All complaints are responded to in a timely
and professional manner in keeping with our regulatory responsibilities and commitment to service.
Complaints can be submitted in written form, by telephone, email or by the on-line form below.
To ensure complaints are addressed in the most expeditious manner possible we recommend that all
relevant information and applicable documentation is included or will be forwarded upon request. All
complaints are filed for tracking and statistical purposes, even in cases where follow-up action is
not required.
Contact Us
On-line Complaints:
Complaint Form
Telephone Inquiries: 604 953-5200 or 866 206-3030
(Note: Our toll free number is available outside the local calling area within B.C.)
E-mail inquiries: FICOM@ficombc.ca
Office Hours: 8:30am to 4:30pm Monday to Friday except holidays.
Related Organizations
Licensed insurance agent, adjuster or salesperson
Inquiries, requests for licensing information, and complaints regarding an insurance agent, adjuster or salesperson should be addressed to: |
Insurance Council of British Columbia
300 - 1040 West Georgia Street
Vancouver, British Columbia V6E 4H1
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Licensed Real Estate Brokerages and Individuals
Inquiries and complaints regarding licensees engaged in trading (sales), rental and strata property management services should be addressed to: |
Real Estate Council of British Columbia
Suite 900 - 750 West Pender Street
Vancouver, British Columbia V6C 2T8
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Securities industry
FICOM has no responsibility for the regulation of the securities industry.
Inquiries and complaints regarding the securities industry should be addressed to: |
British Columbia Securities Commission
P.O. Box 10142
Pacific Centre
701 West Georgia Street
Vancouver, British Columbia V7Y 1L2
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Federally regulated banks and trust companies
FICOM has no responsibility for the regulation of the federally regulated banks and trust companies. Inquiries and complaints regarding the federally regulated banks and trust companies should be addressed to: |
Ombudsman for Banking Services and Investments (OBSI)
P.O. Box 896
Station Adelaide
Toronto, ON M5C 2K3
| Toll Free Telephone |
1 888 451-4519 |
| Toll-Free Fax: |
1 888 422-2865 |
| Toronto area telephone: |
416 287-2877 |
| Toronto area fax: |
416 225-4722 |
| Email: |
ombudsman@obsi.ca |
| Internet: |
http://www.obsi.ca |
| Administration: |
416 225-4410 |
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